Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.

Eligibility for Refunds

To be eligible for a return or refund request:

  • Your item must be in the same condition you received it (unworn or unused)
  • You must provide proof of purchase (order confirmation or receipt)

How to Request a Return

To start a return or refund request, contact us at:

📧 planning@trendbend.uk

Please include:

  • Your order number
  • A description of the issue
  • Photos if the item is damaged or incorrect

Do not send any items back without contacting us first, as they will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will review the issue and offer a resolution, which may include a replacement or refund.

Returns Handling

Due to our direct-to-consumer shipping model, items are typically fulfilled through third-party suppliers and international warehouses. For this reason:

  • Physical returns are not required for most orders
  • In some cases, we may request that you keep or dispose of the item
  • If a return is required, we will provide instructions

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods
  • Custom or personalised products
  • Personal care items
  • Hazardous materials or flammable goods
  • Gift cards
  • Sale items (unless faulty)

Exchanges

The fastest way to get the item you want is to request a refund (if eligible) and place a new order.

European Union 14-Day Cooling-Off Period

If your order is delivered to the European Union, you have the right to cancel or return your order within 14 days, for any reason.

Items must be unused, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and review your request, we will notify you of approval or rejection.

If approved:

  • Refunds are processed to your original payment method within 10 business days
  • Bank processing times may vary

If more than 15 business days have passed since approval, please contact us at planning@trendbend.uk.